Return & Refund Policy
QUTE_gbf Return & Refund Policy
Last Updated: [2/17/2026]
Thank you for shopping at QUTE_gbf. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.
This Return Policy explains your rights and options regarding returns, refunds, and exchanges. By making a purchase from our Site, you agree to the terms outlined in this policy.
Please read this policy carefully alongside our:
Quick Summary
Scenario Timeframe Customer Responsibility
Damaged or Defective Items 15 days from delivery We cover all costs
Wrong Item Shipped (Our Error) 15 days from delivery We cover all costs
Change of Mind / Doesn't Work for You 7 days from delivery Customer pays return shipping
Exchanges 7 days from delivery Customer pays price difference if applicable--
1. Definitions
Term Definition
"We," "us," "our" QUTE_gbf
"You," "your" The customer requesting a return or refund
"Order" Your purchase from our Site
"Return Window" The time period during which returns are accepted
"Original Condition" Unused, unworn, unwashed, with all original packaging and tags attached
2. Our Commitment to You
At QUTE_gbf, we believe in:
- Quality products that meet your expectations
- Honest representation of everything we sell
- Fair treatment of every customer
- Hassle-free solutions when things go wrong
If there's ever an issue with your order, contact us immediately at qute.girlsbestfriend@gmail.com. We'll work with you to make it right.
3. Returns for Damaged, Defective, or Incorrect Items
3.1 Eligibility
You are eligible for a full refund or replacement if:
Situation Example
Item arrived damaged Broken packaging, crushed lashes, damaged lipstick
Item is defective Magnetic lashes won't hold, eyeliner dried out, defective applicator
Wrong item shipped You received a different style, shade, or product than ordered
Missing items Your order is incomplete
3.2 Timeframe
You must report any damaged, defective, or incorrect items within 15 days of delivery.
3.3 Process
- 1. Contact us at qute.girlsbestfriend@gmail.com within 15 days of delivery.
- 2. Include:
- Your order number
- Photos clearly showing the damage or defect, Description of the issue
- 3. We will respond within 24-48 hours with instructions.
- 4. Once confirmed, you may choose:
- Replacement – We'll ship a new item at no cost to you
- Refund – Full refund of the product price
3.4 Who Pays?
Cost Responsibility
Replacement shipping
QUTE_gbf covers this Return shipping (if required)
QUTE_gbf covers this
Original shipping charges, Refunded in full
Note: In some cases, we may not require you to return the damaged item, especially for low-cost products. We'll let you know.
4. Returns for Change of Mind / Doesn't Work for You
4.1 Eligibility
If you're simply unhappy with your purchase or it doesn't work for you, you may return it for a refund, subject to these conditions:
Requirement Details
Timeframe Within 7 days of delivery
Condition Unused, unworn, unwashed, in original packaging with all tags attached
Original Packaging Must be intact (including boxes, cases, inserts)
Proof of Purchase Order number or receipt required
4.2 Non-Returnable Items
The following cannot be returned for change of mind:
Item Type Reason
Used or worn lashes Hygiene reasons
Opened lipsticks Hygiene reasons
Free gifts or promotional items No cash value
Final sale items Marked as such at purchase
Gift cards Not returnable
4.3 Process
- 1. Contact us at qute.girlsbestfriend@gmail.com within 7 days of delivery.
- 2. Include:
Reason for return - 3. We'll provide a Return Authorization (RA) number and shipping address.
- 4. Pack items securely in original packaging.
- 5. Ship to the provided address with RA number clearly marked on the outside.
- 6. Once received and inspected, we'll process your refund.
4.4 Who Pays?
Cost Responsibility
Return shipping - You pay (non-refundable)
Original shipping - Not refunded
Restocking fee - No fee
4.5 Refund Amount
Your refund will be:
- Product price – Fully refunded
- Original shipping – Not refunded
- Return shipping – Your cost
5. Exchanges
5.1 Eligibility
We accept exchanges for items of the same type (e.g., lashes for lashes, lipstick for lipstick) within 7 days of delivery, subject to availability.
Requirement Details
Timeframe Within 7 days of delivery
Condition Unused, unworn, in original packaging
Availability Subject to stock
Limit One exchange per order
5.2 Price Differences
Scenario What Happens
New item costs more You pay the difference
New item costs less We refund the difference
5.3 Process
1. Contact us at qute.girlsbestfriend@gmail.com within 7 days of delivery.
2. Specify the item you want to exchange and what you'd like instead.
3. We'll confirm availability and provide instructions.
4. Ship the original item back (you pay return shipping).
5. Once received, we'll ship your exchange item.
- 5.4 Limitations
- Exchanges are limited to one per order
- Free gifts are not exchangeable
- We cannot hold exchange items while waiting for your return – they're subject to availability at time of receipt
6. Non-Returnable Items (All Scenarios)
The following items cannot be returned under any circumstances:
Item Type Reason
Used/worn lashes Hygiene and sanitary concerns
Opened/used lipsticks Hygiene and sanitary concerns
Free gifts No cash value
Final sale/clearance items Clearly marked at purchase
Gift cards Non-refundable
Items returned after 15 days Outside return window
Items without original packaging Cannot verify condition
7. How to Return an Item – Step-by-Step
Step 1: Contact Us
Email qute.girlsbestfriend@gmail.com with:
- Order number
- Reason for return
- Photos (if damaged/defective)
Step 2: Get Authorization
We'll respond within 24-48 hours with:
- Return Authorization (RA) number
- Return shipping address
- Any special instructions
Note: Returns without an RA number may be refused.
Step 3: Pack Your Item
- Use original packaging whenever possible
- Include all accessories, inserts, and items
- Write RA number clearly on the outside of the package
- Keep proof of shipping/tracking number
Step 4: Ship the Item
- Send to the address provided
- For change-of-mind returns: you pay shipping
- For damaged/defective: we'll provide a prepaid label or reimburse you
Step 5: Wait for Inspection
Once received, we'll inspect the item within 3-5 business days.
Step 6: Receive Refund or Exchange
- Refunds processed within 5-7 business days of inspection
- Exchanges shipped within 3-5 business days of inspection
8. Refund Timing
Step Timeframe
Item received by us Day 0
Inspection complete 3-5 business days
Refund processed 5-7 business days from inspection
Bank processing Additional 3-10 business days depending on your bank
You'll receive an email confirmation when your refund is processed.
9. Refund Methods
Original Payment Method Refund Method
Credit/Debit Card Credited back to same card
PayPal Returned to PayPal account
Gift Card New gift card issued
Store Credit Credit memo for future purchases
10. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
1. Check your bank account – Processing times vary
2. Contact your credit card company – It may take additional time to post
3. Contact your bank – There may be processing delays
4. Contact us at qute.girlsbestfriend@gmail.com with your order number and we'll investigate
11. Shipping Costs for Returns
11.1 Damaged/Defective/Incorrect Items
We will provide either:
- A prepaid shipping label (deducted from refund if you don't use it), or
- Reimbursement for reasonable shipping costs (with receipt)
11.2 Change of Mind Returns
You are responsible for:
- All return shipping costs
- Tracking the package (we recommend insured shipping)
- Items lost in transit (we're not responsible until received)
11.3 Original Shipping Charges
Scenario Original Shipping Refunded?
Damaged/Defective/Incorrect - Yes, fully refunded
Change of Mind - No
Exchange - No (paid both ways)
12. International Returns
For customers outside the United States:
Consideration Details
Return shipping You pay all costs
Customs fees You are responsible for any duties/taxes on returns
Timeframe Same 15-day window applies
Process Same as domestic returns
Note: International return shipping can be expensive. For change-of-mind returns, consider whether the cost outweighs the product value.
13. Gift Returns
13.1 If You Received a Gift
If an item was purchased as a gift for you and you need to return it:
1. Contact us with the gift order number (if available)
2. We'll process the return and issue a gift card for the value
3. The gift card will be emailed to you for future purchases
13.2 If You Gave a Gift
If you purchased a gift and the recipient needs to return it, they'll receive a gift card. You will not receive a cash refund.
14. Final Sale Items
Items marked as "Final Sale" or "Clearance" at the time of purchase cannot be returned or exchanged unless damaged or defective. Please read product descriptions carefully before purchasing final sale items.
15. Frequently Asked Questions
Q: How long do I have to return an item?
A: 15 days for damaged/defective items, 7 days for change of mind.
Q: Can I return used lashes?
A: No. For hygiene reasons, we cannot accept returns of used or worn lashes.
Q: Who pays return shipping?
A: We pay for damaged/defective returns. You pay for change-of-mind returns.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5-7 business days. Your bank may take additional time to post the funds.
Q: Can I exchange for a different color/style?
A: Yes, within 7 days of delivery, subject to availability. You'll pay any price difference.
Q: What if my item arrived damaged?
A: Contact us immediately at qute.girlsbestfriend@gmail.com with photos. We'll make it right.
Q: Do you offer store credit instead of refund?
A: Yes, if you prefer, we can issue store credit for the full value (including shipping) for any eligible return.
Q: What if I lost my original packaging?
A: Returns require original packaging. Without it, we may not be able to accept the return.
16. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. If you have a unique situation, please contact us and we'll do our best to help.
17. Contact Us
For all return inquiries:
Method Details
Email qute.girlsbestfriend@gmail.com
Subject Line "RETURN: Order #[Your Order Number]"
Response Time Within 24-48 hours
Phone [Your Phone Number, if applicable]
Hours Monday-Friday, 9am-5pm [Your Timezone]
When contacting us, please include:
- Your order number
- Photos (if applicable)
- A brief description of the issue
18. Policy Updates
We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- The "Last Updated" date at the top will be revised
- For significant changes, we may notify you by email or site notice
- Changes apply to orders placed after the effective date
By completing your purchase, you acknowledge that you have read, understood, and agree to this Return Policy.
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