qute General Questions
Learn about QUTE_gbf – our story, values, commitment to cruelty-free beauty, and how to contact us.
A: QUTE_gbf is an online beauty brand specializing in premium eyelashes and cruelty-free cosmetics. We offer magnetic lashes, faux mink lashes, volume lashes, colorful lashes, magnetic eyeliners, adhesive eyeliners, matte lipsticks, and makeup accessories. Our mission is to make beauty effortless, ethical, and enjoyable for all.
A: Yes! All QUTE_gbf products are 100% cruelty-free. We never test on animals, and our faux mink lashes are completely synthetic. This commitment is at the core of everything we do.
A: We are based in Los Angeles CA/USA]. We ship worldwide from our fulfillment centers.
A: Some products are designed and manufactured by QUTE_gbf, while others are carefully sourced from trusted third-party suppliers. All products meet our strict quality standards before reaching your door.
A: You can reach us at:
- · Email: qute.girlsbestfriend@gmail.com
- Live Chat: Available on our website during business hours
- Hours: Monday-Friday, 9am-5pm [Pacific Time]
We aim to respond to all inquiries within 24 hours on business days.
A: We are primarily an online business. If you'd like to visit in person, please contact us first to schedule an appointment.
Our magnetic lashes are customer favorites! Here's everything you need to know.
magnetic lashes, how do magnetic lashes work, reusable lashes, no glue lashes, magnetic eyeliner
A: With proper care, our magnetic lashes are reusable up to 25 times. Follow our Lash Care Guide for tips to maximize their lifespan.
A: Yes! Magnetic lashes are an excellent choice for sensitive eyes because they use no harsh glues or adhesives. Our magnetic eyeliner is hypoallergenic and ophthalmologist-tested, making it safe for contact lens wearers.
A: Absolutely! Choose shorter styles like our Natural or Wispy Magnetic Lashes to avoid hitting your lenses.
A: Yes, you need our magnetic eyeliner. Regular eyeliner won't work because it doesn't contain magnetic particles. Our liner is specially formulated to create a strong magnetic bond.
A: Yes! Apply your eyeshadow first, then apply the magnetic liner over it. The magnets will still hold strong.
A: Not at all! When applied and removed correctly, magnetic lashes are gentle on natural lashes. Just be sure to follow our removal guide and never tug or pull.
A: It depends on your desired look and eye shape. See our full "How to Choose Lashes for Your Eye Shape" guide for personalized recommendations.
A: Yes! If the lashes are too long for your eye shape, you can trim them from the outer corner only. Never trim the inner corner, as this can affect the magnetic placement.
Our faux mink lashes give you luxury without the guilt. Here's what you need
to know.
faux mink lashes, strip lashes, cruelty-free lashes, lash adhesive, reusable lashes
A: Real mink comes from animals and is not cruelty-free. Faux mink is synthetic but designed to mimic the soft, feathery texture of real mink – no animals harmed! All our faux mink lashes are 100% cruelty-free.
A: With proper care, our faux mink strip lashes can be reused 5-10 times. Gently remove adhesive after each wear and store in the original tray.
A: Our faux mink lashes work with any standard latex-free lash adhesive. We recommend our Adhesive Eyeliner for best results.
A: If you're allergic to latex, be sure to use a latex-free adhesive. Our lashes themselves are hypoallergenic, but always check the adhesive ingredients.
Our magnetic eyeliner is the perfect partner for your magnetic lashes. Here's how to use it.
magnetic eyeliner, how to apply magnetic eyeliner, remove magnetic liner, magnetic liner dry time
A: Our magnetic eyeliner typically dries in 60-90 seconds. It should feel tacky but not wet before applying lashes.
A: Our magnetic liner is water-resistant and smudge-proof, but not fully waterproof. We recommend avoiding excessive water exposure (like swimming) while wearing it.
A: Use an oil-free makeup remover or micellar water. Soak a cotton pad, press gently against your closed eyelid for 10-15 seconds, and wipe away. Avoid oil-based removers as they can weaken future magnetic bonds.
A: Absolutely! Our magnetic eyeliner works beautifully as a standalone liquid liner. It's highly pigmented, long-wearing, and easy to apply.
Our matte lipsticks are designed to last. Here's what you need to know.
matte lipstick, cruelty-free lipstick, long-lasting lipstick, lipstick shades, how to choose lipstick
A: Yes! All our lipsticks are 100% cruelty-free and never tested on animals.
A: Our matte lipsticks are long-wearing and typically last 6-8 hours with minimal transfer. For best results, apply to clean, exfoliated lips and avoid oily foods.
A:Consider your skin tone:
- Fair skin: Soft pinks, peachy nudes, light berries
- Medium skin: Rose, mauve, warm reds, terracotta
- Olive skin: Brick reds, deep berries, plum
- Dark skin: Deep reds, burgundy, chocolate browns, vibrant purples
qute GENERAL QUESTIONS Help center-Frequently Asked Question
Welcome to the QUTE_gbf Help Center! We've organized our most frequently asked questions into easy-to-browse categories. Click any category below to find answers to common questions about our products, policies, and more.
Please reach us at qute.girlsbestfriend@gmail.com if you cannot find an answe
A: We offer:
- Lash applicators – for precise placement
- Lash storage cases – protect and organize your collection
- Lash cleaners – gentle formulas to extend lash life
- Makeup brushes – for flawless application
- Makeup bags – stylish storage
A: Wipe with a damp cloth after each use. For deep cleaning, use a drop of gentle soap and water, then air dry.
Ready to shop? Here's what you need to know about ordering.
how to order, payment methods, discount code, cancel order, sales tax
A: Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your order is placed.
A: We accept:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay / Google Pay /etc..
A: Absolutely! Our site uses SSL encryption to protect your personal and payment information. We never store full credit card details on our servers.
A: Yes! Sign up for our VIP email list and receive 10% off your first order.
A: Contact us immediately at qute.girlsbestfriend@gmail.com. If your order hasn't shipped yet, we'll do our best to accommodate changes. Once shipped, our standard return policy applies.
A: Sales tax may be applied to orders shipped to certain jurisdictions based on applicable laws. If required, sales tax will be calculated and displayed at checkout.
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your information, and earn rewards.
A: If your order hasn't been processed yet, we may be able to apply the discount. Contact us immediately with your order number.
Shipping & Delivery
A: Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected. We offer FREE standard shipping on all US orders over $39.99 (excluding Alaska & Hawaii).
A: Region Standard Shipping Expedited Shipping
Domestic (US) 3-7 business days 2-4 business days
International 7-14 business days 5-10 business days
Processing time: 1-3 business days before shipment.
A: Yes! We ship worldwide. International customers are responsible for any customs fees, duties, or taxes in their country.
A:You'll receive a shipping confirmation email with a tracking number once your order ships. You can also track your order by logging into your account.
A: Tracking information can take 24-48 hours to update after shipment. If it's been longer than 48 hours, contact us at qute.girlsbestfriend@gmail.com.
A:NO.. we DON'T ship to PO boxes via USPS.
A: 1. Check with household members or neighbors.
2. Check around your property (porch, mailbox, leasing office).
3. Wait 24 hours – sometimes packages are marked delivered early.
4. Contact the carrier directly with your tracking number.
5. If still not found, email us and we'll assist.
A: For international orders, yes. Customs fees, import duties, and local taxes are the responsibility of the customer. These charges are determined by your country's customs authority and are not included in our prices or shipping costs.
Returns & Exchanges
A:
Scenario Timeframe Customer Responsibility
Damaged/Defective 15 days from delivery We cover all costs
Wrong item shipped 15 days from delivery We cover all costs
Change of mind 7 days from delivery Customer pays return shipping
Exchange 7 days from delivery Customer pays price difference if applicable
See our full [Return Policy] for complete details.
A: 1. Contact us at qute.girlsbestfriend@gmail.com with your order number and reason for return.
2. We'll provide a Return Authorization (RA) number and instructions.
3. Pack items securely in original packaging with RA number visible.
4. Ship to the provided address.
5. Once received and inspected, we'll process your refund or exchange.
A:
· Used or worn lashes (hygiene reasons)
· Opened or used lipsticks (hygiene reasons)
· Free gifts or promotional items
· Final sale or clearance items
· Items returned after the return window
· Items without original packaging
A: Once we receive your return:
· Inspection: 3-5 business days
· Refund processing: 5-7 business days
· Bank posting: Additional 3-10 business days depending on your bank
A: Original shipping costs are non-refundable for change-of-mind returns. For damaged/defective items or our errors, original shipping is fully refunded.
A: Yes, exchanges for items of the same type are accepted within 7 days of delivery, subject to availability. If the new item costs more, you pay the difference. If it costs less, we'll refund the difference.
A: 1. Take photos of the damage and packaging.
2. Contact us within 15 days at qute.girlsbestfriend@gmail.com.
3. Include your order number and photos.
4. We'll arrange for a replacement or full refund.
qute GENERAL QUESTIONS Help center-Frequently Asked Question
Welcome to the QUTE_gbf Help Center! We've organized our most frequently asked questions into easy-to-browse categories. Click any category below to find answers to common questions about our products, policies, and more.
Please reach us at qute.girlsbestfriend@gmail.com if you cannot find an answe
A: Yes, if you prefer, we can issue store credit for the full value (including shipping) for any eligible return.
Lash Care & Maintenance
A: 1. After removal, gently wipe the magnetic strip with a dry cotton swab.
2. For deeper cleaning, dip a swab in oil-free makeup remover and gently wipe the band.
3. Use a clean spoolie to brush through the lash fibers.
4. Reshape and place in the original tray.
5. Air dry completely before closing the tray.
A:
1. Gently peel off any remaining glue from the band.
2. Dip a cotton swab in oil-free makeup remover.
3. Gently wipe along the band to remove residue.
4. Brush through lashes with a clean spoolie.
5. Reshape and store in original tray.
A:
· Always store in the original tray to maintain shape.
· Keep in a cool, dry place away from humidity.
· Avoid bathrooms (humidity damages lashes).
· Keep away from direct sunlight.
· Never store while damp.
A: : Clean after every wear to remove makeup residue and bacteria. A quick wipe takes 30 seconds and extends lash life significantly.
A: Possible causes:
· Magnetic strip needs cleaning – wipe with dry cotton swab.
· Magnetic liner has worn off – reapply liner.
· Magnets may be at end of lifespan (after 25+ wears).
A: We don't recommend it. Mascara clumps on false lashes and is difficult to remove without damaging them. If you need more volume, choose a different lash style instead.
A: After cleaning, gently curl them with your fingers and place them in the tray with a slight curve. They should return to shape within 24 hours.
A: Replace your lashes when:
· The band is visibly damaged
· Magnets no longer hold (magnetic lashes)
· Lash fibers are sparse or missing
· They won't hold their shape after cleaning
· You've had them for 6+ months (or 25+ wears)
Application Tips
A: 1. Apply magnetic eyeliner along your upper lash line.
2. Wait 60-90 seconds for liner to become tacky.
3. Remove lashes from tray, handling by the magnetic band.
4. Place lashes just above your natural lashes, starting from the center.
5. Press down inner and outer corners.
6. Gently press to blend with natural lashes.
For detailed instructions, see our [How to Apply Magnetic Lashes] guide.
A: 1. Gently pinch the outer corner of the lash band.
2. Slowly peel inward (horizontally, not downward).
3. Never pull on the lash fibers.
4. Remove second lash.
5. Clean magnetic strip and remove eye makeup.
For complete instructions, see our [How to Remove Magnetic Lashes Safely] guide.
A: 1. Measure and trim lashes from outer corner if needed.
2. Apply a thin line of lash adhesive to the band.
3. Wait 30-60 seconds for glue to become tacky.
4. Place lashes as close to natural lash line as possible.
5. Press and hold for 10-15 seconds.
6. Blend with natural lashes using a curler.
A: Eye Shape Best Styles
Round Wispy, cat-eye, longer outer corners
Almond Anything! Most versatile shape
Hooded Curled, wispy, lightweight styles
Monolid Volume, multi-layer, curled styles
Downturned Cat-eye, curled, longer outer corners
Close-Set Cat-eye, longer outer corners
Wide-Set Center volume, full bands
See our full [How to Choose Lashes for Your Eye Shape] guide.
A: If you didn't find the answer you were looking for, please
contact us at qute.girlsbestfriend@gmail.com.
Live Chat Available on our website
Response Time Within 24 hours on business days
Please include as much detail as possible to help us assist you quickly.
Related Resources
.[Terms and Conditions]
· [Privacy Policy]
· [Shipping Policy]
· [Return Policy]
· [Product Disclimer]
· [Blog – Beauty Tips & Care Instructions Guides]
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